Patient Journey


AEnquiry
Enquiry received will be answered by an IPS representative.
BInformation Collection
Your personal information, medical history and records will be collected and assessed to facilitate triage to the right clinical expertise. Information collected may include physician notes, discharge summaries, diagnosis, operation records, laboratory/radiology reports, medication orders and allergy information.
CCommunication
The proposed treatment plan will be communicated to the patient. Teleconference can be conducted subject to suitability of the case and doctor availability.
DBudgeting
Budget estimate based on the treatment plan will be provided. Full payment is required prior to provision of service.
ETransportation/Travel Arrangement
Doctor’s letter to facilitate visa application and information regarding accommodation and transportation can be provided upon request.
FCare Management
A care manager and a case nurse will be assigned to you upon arrival at HKSH to guide you through your care journey.
GSupporting Care
Services such as arranging interpreter, hospitalisation, allied health services (e.g. dietetics, rehabilitation, clinical psychology), visa extension can all be done through your care manager.
HHospital Discharge
Continuous nursing care outside of hospital can be arranged for discharged patient. The IPS can also offer assistance to patient when s/he is ready to return home.